These are the terms that apply when you order a gown or accessories from us. We’ll go through them with you at the time of ordering, and you’ll be asked to sign a copy in the boutique.
1. Deposit and payment
Upon ordering, a minimum of 50% of the full purchase price is required in respect of all gowns and accessories. The full balance of the account is due within 2 weeks of receipt of your gown.
Goods ordered cannot be exchanged and monies are not refundable or transferable to other orders, save where it is provided for in these Terms and Conditions of Sale. Once goods are ordered you have no rights if you simply change your mind (Sale of Goods Act 1979).
All goods must be paid for prior to collection.
2. Delivery timelines
Goods which are not available from stock will often take approximately 16–20 weeks to supply. Unless a fixed date for the supply of goods has been agreed and stated in writing on this order, the seller agrees to supply the goods ordered within a reasonable time.
3. Surcharges and sizing
Orders for gowns which are not a standard length or measurement are subject to a surcharge, carried forward to the customer from the manufacturer, the amount of which is not always known at the date of order. It will then be added to the cost of the goods ordered.
In the event that any surcharge exceeds 30% of the total selling price of the goods, the customer shall be entitled to cancel the contract without penalty, save in circumstances where the amount of the surcharge has been agreed at the date of order.
Bought-in gowns are purchased on size only, based on the largest of bust, waist or hip measurement, and agreed with the client.
4. Storage
Gowns will need to be taken away upon collection at second fitting.
5. Slight variations
The seller endeavours to supply the goods ordered by the customer and to comply with the customer’s requirements in respect of colour, shades, fabric, lace, trim and design. However, such matters cannot always be guaranteed and the seller gives no warranty or guarantee, save that they shall use best endeavours for the goods supplied to correspond as closely as possible to the customer’s requirements and to that which was reasonably available at the date of contract.
6. Cancellation of event
In the event of a wedding being cancelled for any reason whatsoever, the balance becomes payable immediately and all goods must be collected. We do recommend wedding insurance cover in all cases.
7. Shop liability
Upon payment by the customer of the full purchase price of the goods ordered, and before collection of the goods, the seller undertakes to take reasonable and necessary precautions to protect the goods whilst on the seller’s premises.
The seller does not accept any liability to the customer in respect of any loss or damage however caused to the customer’s goods whilst at the seller’s premises, save and except in respect of any loss or damage caused by the negligence of the seller.
8. Non-collection and resale
In accordance with the terms and conditions herein, the seller shall be entitled to resell the goods after a one month period from the date when payment was due from the customer.
In the event, however, that the goods cannot be resold, the customer shall pay to the seller the amount of the unpaid balance of the contract price within one month following the customer’s proposed date of wedding stated at the date of order.
9. Condition upon collection
Upon collection of gowns from Offley Hoo Bridal, we cannot accept any liability for damage or marks. A collection form will be signed to ensure your gown is collected in perfect condition.
10. Alterations
Offley Hoo Bridal are not responsible for the alterations process, and any issues should be taken up as such with the seamstress chosen.
Signing
A copy of these terms is signed by both the customer and Offley Hoo Bridal at the time of ordering. If you’d like to read them over before your appointment, or you have any questions about them, please get in touch.